SHIPPING AND RETURNS

 

SHIPPING

Free shipping on all orders over $150 within Australia only.

For orders under $150, a flat rate of $15 express shipping applies.

Orders placed before 11am Canberra time will usually be dispatched the same business day. Orders placed after 11am may still be dispatched the same day if we have capacity, otherwise they will be dispatched the next business day.

We will contact you by email if there are any issues or delays with your order.

 

RETURNS

We pride ourselves on producing high-quality DTF prints, but we’re human, and from time to time things may not go as planned.

As our DTF transfers are custom printed to order, we do not accept returns or exchanges for change of mind, incorrect sizing, low-quality supplied artwork, spelling mistakes, or artwork/file setup issues supplied by the customer.

If we have made an error or the prints are faulty, we’ll happily reprint your order.

To be eligible for a reprint, exchange or return:

  • The request must be lodged within 14 days of receiving your order.
  • Photo proof of the faulty product is required.
  • The issue must be clearly visible in the photo provided.

Head to our contact page to lodge an exchange or return via the contact form.

 

Lost Parcels

We do not take responsibility for lost parcels (unless we are at fault) - whether the package being is sent to the buyer, or back to our HQ for an exchange/return. However, we will work with you to identify where your parcel may have ended up.

To minimise the risk of a parcel being lost, we encourage customers to double-check that you have entered the correct address during checkout. 

What is DTF

DTF stands for Direct To Film. This technique involves printing your design directly onto a film and then transferring it onto fabric or other substrates using a heat-press mechanism.  There is no weeding or any other prep needed, just place your design down and press.

What is UV DTF

UV DTF (Ultraviolet Direct-to-Film) printing is the latest technology in custom printing. Instead of printing directly onto an item, we print with UV-cured inks on a special film, then applied to your product.

That means you get:

  • Ultra-sharp detail and vibrant colour
  • Durable, scratch-resistant finishes
  • No messy heat pressing or weeding
  • A professional look on almost any hard surface

From coffee cups to glass signage, UV DTF transfers stick strong, look incredible, and last.

What can DTF be printed on

DTF transfers allow you to print easily on any garment, textile, wood, cardboard, canvas, paper or silk with a heat press. Plus, DTF printers can work on both dark and white fabric and product vibrant colours.

What does it feel like

Our DTF transfers are stretchy and soft. Grab yourself a free sample pack and test it out for yourself.

Explain the cost

As we print on a roll, we charge by the meter which is much cheaper when you are printing a large volume of prints. We suggest you gang your prints so you can get the best bang for your buck.

Can you make my gang sheet for me

For an additional cost, we can. Please email us at info@flavourpop.au for a quote.

What format should my artwork be

Your artwork can be in PNG, PDF, AI, PSD or vector SVG/EPS. Artwork should be in a minimum of 300dpi (the higher the resolution, the better quality of print). Your artwork needs to have a transparent background. We print in CMYK so keep that in mind when making your artwork.

Can I use an iron to press the transfer

No, you can't. You need consistent pressure and heat so a heat press is required.

Will my colours print correctly

DTF printers use CMYK colour model… Your computer screen and artwork software like Photoshop use RGB… Every single type of computer screen is different and will display different colours. Our printers are calibrated to be as accurate as possible however there may be some variation in colour.

My artwork isn't high quality, will it be ok

For the best outcome we need a high quality image. If you give us a low quality image your print will reflect that. If you have concerns about your image please email us here.